Privacy Policy

We collect only the information needed to operate the depot and the Application:

• Staff account information – name, username, email address, role, encrypted password, digital signature image and activity logs (for example sign-in times and actions performed) of authorised users.
• Customer and business information – company names, contact persons, email addresses, phone numbers, tax identification details (TIN/VRN), agreements and billing records of our customers, clearing agents and transporters.
• Operational information – container numbers, manifests, bills of lading, vehicle and driver details, gate passes, yard locations, photographs and documents uploaded during depot operations.
• Technical information – IP address, browser type and security cookies required to keep users signed in securely.

• To operate the depot: track containers, process gate-in/gate-out, allocate yard space and release cargo.
• To prepare invoices, receipts, sales orders and accounting records.
• To send operational emails, such as daily dashboard reports and scheduled reports, to our own staff and authorised recipients.
• To create secure backups of the Application database.
• To secure the Application, audit user activity and prevent unauthorised access.
• To meet legal, tax, customs and regulatory obligations in Tanzania.

We do not sell, rent or trade personal information, and we do not use it for advertising.

The Application can connect to a Google account owned by LUNA. Only a LUNA super administrator can connect this account, from the administration settings of the Application. The connection is used only for our own internal operations. We do not ask customers or members of the public to sign in with Google.

When connected, the Application requests the following Google permissions:

Storage: the OAuth access and refresh tokens issued by Google are stored in our private database on our own server and are used only by the Application. Email content and Google Drive files are not read or copied into our database, apart from database backup files that the Application itself creates.

Sharing:Google user data is not shared with, sold to or transferred to any third party. It is not used for advertising, and it is not used to develop, improve or train generalised artificial intelligence or machine learning models. No person reads Google user data except where needed for security, to comply with law, or with the account owner's permission.

The Application's use and transfer of information received from Google APIs follows the Google API Services User Data Policy, including the Limited Use requirements.

Revoking access:a super administrator can disconnect Google at any time from the Application's Google Drive settings, which deletes the stored tokens. Access can also be removed at myaccount.google.com/permissions.

We share information only when necessary:

• With customers, clearing agents and transporters for the containers and transactions that concern them.
• With port, customs, tax and other government authorities when required by law.
• With service providers that host or support our systems (for example our server provider, Google for email and backups, and our accounting software), only to operate the Application.
• Where required to protect our rights, our staff or the security of the depot.

The Application is hosted on servers controlled by LUNA. We protect information using encrypted HTTPS connections, hashed passwords, secure cookies, role-based access control, activity logging and regular backups. Only authorised staff can access the Application, and each user sees only the features allowed by their role.

No system is completely secure, but we take reasonable steps to protect the information we hold.

We keep operational, billing and accounting records for as long as needed for our business and as required by Tanzanian tax, customs and commercial laws. Automatic database backups are rotated and older backups are deleted regularly. Google tokens are kept only while the Google account remains connected.

You may ask to access, correct or delete personal information we hold about you, subject to our legal record-keeping obligations. To make a request, contact us using the details below.

The Application uses only essential cookies and local storage needed for sign-in, session security and the Google connection process. We do not use advertising or tracking cookies.

We may update this Privacy Policy from time to time. Changes will be published on this page with a new "Last updated" date.